Why Clear Cache and Cookies?

Clearing the Cache and Cookies from a web browser an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

See the appropriate section below for the web browser you are using.



Chrome

Desktop

Follow these instructions on a desktop computer:

1. Select Tools (three vertical dots or three horizontal lines).
2. Select Settings.
3. Select Advanced at the bottom of the window.
4. Under Privacy and Security, select Clear browsing data....
5. For Time range choose All time.
6. Check Cookies and other site data.
7. Check Cached images and files.
8. Selec  Clear data.



Chrome for Android

Follow these instructions on a mobile device:

1. Select Tools (triple dot).
2. Select Settings.
3. Select Privacy.
4. Select Clear browsing data.
5. For Clear browsing date, choose All time.
6. Check Cookies and site data.
7. Check Cached images and files.
8. Select the Clear data button.
9. Select the back arrow to exit Privacy.
10. Select the back arrow to exit Settings.



Edge

1. Select the three horizontal dots at the top-right.
2. Select Settings.
3. Select Privacy & security.
4. Under Clear browsing data select Choose what to clear.
5. Check Cookies and saved website data and Cached data and files.
6. Select Clear.
7. Close all Edge windows.

Note: Edge replaces Internet Explorer.



Firefox

1. Select the menu button (three horizontal lines) and choose Options.
2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
3. Select the Clear Data button. The Clear Data dialog appears.

• Cookies and Site Data (to remove login status and site preferences) and
• Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.

4. Select Clear.



Internet Explorer

1. Select Tools or the gear icon.
2. Select Internet Options.
3. On the General tab, under Browsing History, select Delete.
4. Uncheck Preserve Favorites website data.
5. Check only Temporary Internet Files and Cookies.
6. Select Delete.
7. Close all Internet Explorer windows.



iOS

Use these instructions for Safari on an iPhone, iPad, or iPod Touch.

1. From the Home screen press Settings.
2. Press Safari.
3. Press Clear Cookies and Data.
4. Press Clear.



Safari

Use these instructions for Safari on a Mac.

1. Select Safari / Preferences... on the menu bar.
2. Select the Privacy tab.
3. Select Remove all Website Data...
4. Select Remove Now.
5. Select Safari / Quit Safari on the menu bar.